Frequently Asked Questions

OneDrive is a program that allows you to save files online so that they can be accessed from any computer connected to the Internet. You can access OneDrive from the My Path page, using the directions below:

To access your OneDrive: 

• Go to the ECTC webpage
• Click on My Path in the upper left corner 
• Click "use the single sign-on My Path," and sign in using your KCTCS username and password.
• Select the link to OneDrive under the "Take Me To" section
• To open a file in your OneDrive, click on the file name.

To save a file to your OneDrive from a campus computer:

• Click the Save icon or menu in the program you are using.
• Double-click on "OneDrive – KCTCS" on the left side of the window.
•  Click the Save button. 

​If you are off campus:

• Save the file to your computer's desktop.
• Go to https://elizabethtown.kctcs.edu, and open OneDrive using the instructions above. 
• Click the Upload link near the top of the page.
• Click on the Desktop icon, click on your file, and click the Open button. 

Try logging in directly to Blackboard through https://elearning.kctcs.edu/

If you have trouble logging into Blackboard, you can reset your ECTC password through the User Account Center and try again. If that does not work, delete your cookies and cache from your internet browser or try logging in through a different browser. Exit out of any ECTC application (MyPath, Blackboard, etc) before deleting cookies and cache.  

If you still encounter problems, contact Go KCTCS Student Service Center available online 24/7/365 or call (855)746-3282.

If you still have problems, call the Blackboard Support Center technical support: (317) 333-7300.

If you can login, but need assistance navigating Bb, contact our Online IT help.

1. Go to MyPath

1. (If required) Type your  Username and Password, and click Sign In.
2. Go to Student Center tile.
3. Click the blue KCTCS Schedule link.
4. Hold Ctrl on the keyboard and hit P to print.
5. Click Print.

For more information on Student Self-Service https://web.microsoftstream.com/video/0777bcac-f2d5-40ce-9463-2b8d401b242a

When programs open in a second window (such as Collaborate on Blackboard), if pop up blockers are turned on, the window will not open.

Here is how to turn off pop up blockers:
In Chrome:
1. Select the three dots in the upper right corner
2. Select Settings.
3. Select the Privacy and Security from the side menu
4. Click Site Settings
5. Click Pop Ups and Redirects under Contents
6. Click the dot next to "Blocked" so that it switches to "Allowed."

In Firefox:
1. Select the three horizontal bars in the upper right corner
2. Select Options.
3. Select the Privacy and Security tab.
4. Uncheck the box that says “Block pop up windows”

Current students receive a printing account credit with a beginning balance of $15 each semester. Printouts and copies are .10 per side B&W & .25 per side color. The library prints 2-sided by default, so a single page, double-sided printout costs .20. Printing costs are deducted automatically. Students may add money to their accounts at the Business Office (RPC room 102). 

Community users receive 5 B&W prints at no cost. There is no way to purchase additional prints at this time. ​

You can set up and update your User Profile, reset your password, and view your KCTCS username and KCTCS ID through the User Account Center.

You will need a cell phone or non-kctcs email account to receive a security number and will need to know the answers to your security questions. You will need your student ID number to set up your email for the first time. 

Set up your student account by going to Quick Links, Current Students, and User Account Center.

As an ECTC student, you are able to access a free download of Office 365. To download Office 365 on your computer:
- Visit www.office.com and log in using your ECTC email.
- Look for the "Install Office" link which is visible on the upper right of the computer screen, select the drop down menu and choose download Office 365 apps.
- In your browser, go to the install pop up that appears and click Run, Setup, or Save, depending on the browser you are using.
- Click Run to start installing. When you see “You’re good to go“, choose All done.

Once, you have your Office 365 version installed you can start to use your Office applications.  

If you have gotten a new phone or been locked out of your Microsoft Authenticator app, please call the
IT Helpdesk at 270-706-8817 to have it reset.

Yes! You will need to download the Papercut Mobile Client on your laptop and follow the instructions.

To download: http://bit.ly/3J8QqGx

If you need assistance, ask at the desk for assistance. 

• Connect to Wi-Fi by selecting the KCTCS-GUEST network.
• Open browser. (Webpage should be KCTCS wifi login page.)
• Enter email adress.